FAQs
How can we help you?
Quality Control
Rigorous quality checks ensure safe, durable, and perfectly selected products for your little ones.
Support 24/7
24/7 customer support – always here for you and your little ones.
Currently, we provide delivery services to all states within Nigeria. We are not able to offer international shipping outside the country at this time. We hope to expand our reach in the future.
We carry a full range of sizes to fit children from newborn up to 14 years old.
Our shop is located at Guzape Mall by Urban Shelter Plot 390, Cadastral Zone A09, Asuva Momoh Street Guzape District, 900110.
To ensure a secure and efficient transaction for all our customers, we currently do not offer pay on delivery. All orders must be paid for upfront through our secure online payment gateway.
We do not offer refunds, but we are happy to facilitate exchanges for items, subject to our terms and conditions. All exchange requests must be made within the week of receipt and the item must be unworn, unwashed, and with original tags attached.
Delivery fees are calculated based on your location. We partner with reliable courier services to ensure your order arrives safely.
Open Shop
Our shop is now live! Explore our gorgeous collection of premium children's wear, from newborn to age 14. Shop the cutest fits now.
Work Process
Our team manually reviews each order for accuracy (size, color, address) within 24 hours and sends a personal confirmation message.
Become Partners
We are always open to collaborating with brands and communities that align with our values of quality and style.
Privacy Policy
We collect only the essential information needed to process your order and ensure a secure shopping experience.
The item I want is out of stock. Will it be restocked?
We restock popular items regularly! Enter your email on the contact us page for a restock notification, and we'll email you the moment it's back.
Are your products new or pre-owned?
All our products are brand new, high-quality, and sourced directly from trusted manufacturers and designers.
My order arrived with a defect. What do I do?
We're sorry to hear that! Please contact us with your order number and a photo of the issue, and we'll make it right immediately.
Can I modify or cancel my order after placing it?
We process orders very quickly. Please email us immediately at folabat11@gmail.com with your order number and we will try our best to intercept it, but we cannot guarantee a change once the order is processed.
How can I stay updated on new arrivals and sales?
Sign up for our newsletter at the bottom of our homepage! You'll get alerts on new products, exclusive discounts, and early access to sales. You can also follow us on Instagram @fola_babies.
The item I received is different from the website photo. Why?
We strive for color accuracy, but monitor settings can vary. If you feel the discrepancy is severe, please contact our customer service team for assistance.